Bookings
A booking is confirmed once you receive our confirmation email. Prices are those shown at checkout.
Payment
Your card is saved at booking and charged after the clean is complete. End of tenancy bookings require a £50 deposit, deducted from the final balance.
Cancellation and rescheduling
You can cancel or reschedule free of charge up to 48 hours before your clean. Cancellations within 48 hours may be charged up to 50% of the booking value. End of tenancy deposits are non-refundable within 48 hours.
Access
If our cleaner cannot access the property at the booked time, the visit may be charged in full.
72-hour re-clean guarantee
If you're not satisfied with any area we cleaned, tell us within 72 hours and we will return to re-clean it free of charge. Refunds are not given in place of a re-clean.
Liability
We are fully insured. Please report any damage within 48 hours. We are not liable for pre-existing damage or wear.
Last updated October 2026. Questions? Contact us on 07760 627040.