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XGen Cleaning

Guide

How to get your full deposit back

Practical steps London tenants can take to get their full tenancy deposit back, from check-in photos to the final clean.

Start at check-in

Read the check-in inventory carefully and note anything missing or damaged. Take your own dated photos on day one.

Know what counts as fair wear and tear

Landlords cannot charge for normal wear and tear such as light scuffs or faded paint. They can charge for dirt, damage and missing items.

Clean to check-in standard

Cleaning is the most common reason for deposit deductions in England. A professional end of tenancy clean, timed just before check-out, is the most reliable fix.

Keep evidence

Timestamped photos of the cleaned property are powerful in a dispute. Our Proof Report gives you a shareable link you can send to your agent or deposit scheme.

Use the deposit scheme

Your deposit must be protected in a government-approved scheme. If you disagree with a deduction, you can raise a free dispute with the scheme.

Ready to book? See our end of tenancy cleaning and pricing.

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Fixed prices. Card charged only after the clean.

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